1. Order Processing Time

• Orders are processed within 1–5 business days after payment confirmation
• Processing time may vary based on product availability and supplier handling
• Orders placed on weekends or holidays may be processed on the next working day

2. Estimated Delivery Time

• India: 5–10 business days
• UAE: 5–12 business days
• International: 7–20 business days

3. Dropshipping & Global Fulfillment

Some products are shipped directly from international suppliers or warehouses (including China, Hong Kong, or other global hubs).

• Products may ship from different countries
• Items in a single order may arrive separately
• Packaging or labeling may differ from website branding
• Tracking updates may take time after dispatch

4. Shipping Models (DDP / DDU)

a) Delivered Duty Paid (DDP)

• Shipping cost includes customs duties and taxes
• No additional charges on delivery (where applicable)

b) Delivered Duty Unpaid (DDU)

• Customer may be required to pay customs duties, VAT, or clearance fees
• Applicable especially for international shipments

5. Customs, Duties & Taxes

• International shipments may be subject to customs inspection
• Customers are responsible for applicable import duties unless stated otherwise
• Delays may occur due to customs clearance procedures

6. Tracking Orders

• Tracking details will be shared once available
• Tracking updates may take 2–5 days to reflect
• Some shipments may have partial or delayed tracking visibility

7. Failed or Incorrect Delivery

• Customer must provide accurate shipping details
• Failed delivery due to incorrect address may incur reshipping charges
• Unclaimed shipments may not be eligible for refund

8. Shipping Delays

Delays may occur due to:

• Customs clearance
• Supplier delays
• Weather or transport disruptions
• Public holidays or peak seasons

9. Risk & Ownership

Risk of loss or damage passes to the customer once the order is handed over to the shipping carrier, where permitted by law.

10. Partial Shipments

Orders containing multiple items may be shipped separately depending on supplier availability.

11. Legal Compliance

This policy is aligned with:

• India Consumer Protection Act, 2019
• India eCommerce rules
• UAE Consumer Protection laws
• International shipping practices