At eGrabby Digital Ventures, we aim to ensure customer satisfaction. This policy outlines the terms for cancellations, returns, and refunds for purchases made on our website.

1. Order Cancellation

• Orders can be cancelled within 12 hours of placing the order.
• Once the order is shipped, cancellation is not allowed.
• To cancel, contact us immediately via phone or email.

2. Return Policy

• Returns are accepted within 7 days of delivery.
• Product must be unused and in original packaging.
• Proof of purchase is required.

3. Non-Returnable Items

• Used or damaged products (not due to delivery issue)
• Products without original packaging
• Items damaged due to misuse

4. Damaged or Defective Products

If you receive a damaged or defective product, you must notify us within 48 hours of delivery with photos or video proof. Eligible cases will receive a replacement or refund.

5. Refund Process

• Refunds are processed after inspection and approval.
• Online payments: refunded within 5–7 business days.
• Cash on Delivery (COD): refunded via bank transfer or UPI.

6. Return Shipping

Customers may be responsible for return shipping charges unless the product is defective or incorrect.