Term Of Use

Effective Date: 31/10/2024

Welcome to Ashra General Trading FZE. Please read the following Terms and Conditions (“Terms”) carefully before using our website www.egrabby.com (“Website”) or engaging with our products and services. By accessing or using our Website, you agree to comply with these Terms. If you do not agree with any part of these Terms, please refrain from using our Website.

1. Acceptance of Terms

By accessing or using our Website, you agree to be bound by these Terms, our Privacy Policy, Refund and Return Policy, and any other policies we post on our Website. These Terms apply to all users, including visitors, customers, and anyone who accesses or uses the Website.

2. Use of the Website

You agree to use our Website for lawful purposes only and in a manner that does not infringe the rights or restrict the use of this Website for other users. Prohibited conduct includes, but is not limited to, engaging in fraudulent activities, posting harmful or offensive content, or attempting to disrupt or damage the functionality of the Website.

3. Account Registration

To use certain features of the Website (such as placing orders), you may be required to create an account. You are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to notify us immediately of any unauthorized use of your account.

By creating an account, you agree to provide accurate, current, and complete information as required for the registration process and to update your information if it changes.

4. Products and Services

We strive to provide accurate product descriptions, pricing, and availability. However, we do not guarantee that the information provided is error-free. In the event of an error in the pricing or availability of a product, we reserve the right to cancel or modify your order.

All product descriptions, prices, and availability are subject to change without notice.

5. Order Acceptance and Payment

When you place an order on our Website, you will receive an order confirmation email. This does not signify acceptance of your order. We reserve the right to cancel any order at any time for reasons including but not limited to product availability, payment issues, or fraudulent activity.

Payment for orders is processed securely via the available payment methods listed on the Website. You represent and warrant that the payment information provided is accurate and valid.

6. Shipping and Delivery

Shipping and delivery terms are specified in our Refund and Returns Policy. While we strive to deliver products in a timely manner, we are not responsible for delays or damages caused by third-party shipping services, customs clearance, or other circumstances beyond our control.

7. Pricing and Taxes

All prices listed on the Website are in AED and Can Change Currency to USD for Respective Countries. Applicable taxes (e.g., VAT, customs duties) are the responsibility of the customer and may be added to the order total during checkout, depending on your shipping location.

8. Returns and Refunds

Our Refund and Returns Policy governs all returns and refunds. Please refer to the policy for details on how to return products, request refunds, and the conditions under which we process such requests.

9. Intellectual Property

All content on our Website, including but not limited to text, graphics, logos, images, and software, is the property of Ashra General Trading FZE and is protected by intellectual property laws. You are not permitted to use, copy, modify, distribute, or reproduce any content from the Website without our express written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Ashra General Trading FZE shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of or inability to use the Website, products, or services. Our liability is limited to the amount you paid for the product or service in question.

11. Indemnification

You agree to indemnify and hold harmless Ashra General Trading FZE, its affiliates, directors, officers, employees, agents, and representatives from any claims, losses, damages, liabilities, and expenses arising from your use of the Website or violation of these Terms.

12. Third-Party Links

Our Website may contain links to third-party websites. These links are provided for convenience, and we do not endorse or take responsibility for the content or practices of these third-party sites. Accessing and using these links is at your own risk.

13. Termination

We may suspend or terminate your access to the Website at any time, with or without cause, and without notice, including but not limited to violations of these Terms. Upon termination, your right to use the Website will immediately cease, and you agree to stop accessing or using the Website.

14. Governing Law

These Terms and any disputes arising from your use of the Website or related services will be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law principles.

15. Dispute Resolution

Any disputes that arise out of or in connection with these Terms will be resolved through binding arbitration in the United Arab Emirates. The arbitration will be conducted in English, and the decision of the arbitrator will be final and binding.

16. Changes to Terms

We reserve the right to update, modify, or change these Terms at any time without prior notice. All changes will be posted on this page with the updated effective date. You are encouraged to review these Terms regularly to stay informed of any updates.

17. Contact Us

If you have any questions about these Terms or need any assistance, please contact us at:

Ashra General Trading FZE
Licence No. 36249
Ajman Free Zone
C1 Building, Ajman, UAE
Email: info@egrabby.com
Mobile: +971 545 61 0545
Office Address: 4442612247, Makani No., Ajman Free Zone, C1 Building, Ajman, UAE.