Shipping and Delivery

At Ashra General Trading FZE, we strive to provide a smooth and efficient shipping experience. Please review the following details regarding our shipping and delivery policies:

1. Shipping Methods and Timeframes

We offer various shipping methods depending on your location. While we aim to process and dispatch orders as quickly as possible, delivery times may vary based on the destination and the shipping carrier. The estimated delivery time will be shown at checkout.

Standard Shipping: Typically delivered within 10 to 20 business days all over World.

Please note that shipping times may be longer during peak seasons or due to unforeseen circumstances such as customs delays, third-party carrier issues, or inclement weather.

2. Shipping Charges

Shipping charges are calculated at checkout based on your shipping location, order size, and the selected shipping method. For orders over a certain amount (e.g., [minimum order value]), we offer free shipping to specific regions.

3. Delivery Confirmation and Tracking

Once your order has been shipped, you will receive a confirmation email along with tracking information. You can use the tracking number to monitor the progress of your delivery directly on the carrier’s website.

4. International Shipping

We currently ship to [list of countries or regions]. For international orders, additional customs fees, taxes, and duties may apply, which are the responsibility of the customer. Please check with your local customs office for more information regarding import regulations and fees.

5. Delivery Issues and Delays

While we strive to ensure timely delivery, we are not responsible for delays caused by third-party shipping carriers, customs clearance, or other circumstances beyond our control. If your order is delayed, please contact us, and we will work with the carrier to resolve the issue.

6. Shipping Restrictions

Certain items may be restricted from shipping to certain locations due to legal or logistical reasons. If this applies to your order, we will notify you and offer alternative solutions, such as changing the shipping address or canceling the order.

7. Shipping Address Accuracy

Please ensure that the shipping address you provide at checkout is accurate and complete. We are not responsible for delays or issues caused by incorrect or incomplete shipping addresses.

8. Lost or Damaged Items

In the rare event that your order is lost or damaged during shipping, please contact our customer support team immediately. We will assist you in processing a claim with the shipping carrier and work to resolve the issue as quickly as possible.

For any additional questions or assistance regarding shipping, please contact us at:

Ashra General Trading FZE
Mobile: +971 545 61 0545
Email: info@egrabby.com