Refund and Cancellation Policy
Refund & Cancellation Policy
Last Updated: January 2025
This Refund & Cancellation Policy applies to all purchases and participation made on eGrabby Digital Ventures, including digital product downloads and skill-based talent contests.
1. Digital Products β No Refund Policy
All products sold on our platform are digital downloadable items. Once a digital file is purchased and delivered:
- No refunds
- No cancellations
- No exchanges
This complies with Indian e-commerce standards, as digital goods cannot be βreturnedβ once downloaded.
2. Skill-Based Contest Entries
Your purchase includes:
- Digital product download
- Free entry into a skill contest (no separate contest fee)
Contest Entry β Non-Refundable
Since contests are free-to-enter and participation is optional, the digital product purchase remains non-refundable.
3. Failed or Duplicate Payments
Refunds are issued only when:
- Payment was charged but product was not delivered
- A duplicate payment was made due to a technical error
- The amount was deducted but not received by us
Refund Time: 5β7 business days after verification.
4. Product Delivery Issues
If you face any issue with:
- File not downloading
- Corrupted download
- Incorrect file
We will provide:
- Fresh download links
- Alternate formats
- Email delivery of files
5. Wallet Reward Policy (Contest Rewards)
- Wallet rewards are not refundable to bank
- Wallet amount can be used only inside eGrabby
- Wallet amount cannot be converted to cash
6. Cancellation Policy
Orders cannot be cancelled after payment because digital files are auto-delivered.
Contest Cancellation by eGrabby
A contest may be cancelled only if:
- Insufficient valid entries
- Technical issues
- Legal/Compliance requirements
In such cases, users will receive:
- Alternative contest entry
- Wallet reward
7. No Cash Withdrawals
As per Indian anti-gambling laws:
- No cash withdrawal from rewards
- No bank transfer for prize vouchers
- No payout based on luck or chance
8. Fraud / Misuse
Refunds are not issued if:
- User uploads plagiarised content
- Multiple accounts are created
- Entries violate contest rules
- Abuse or suspicious activity detected
9. Contact for Support
If you believe a refund is required due to a technical issue, please contact:
Grievance Officer: Ashraf Ali
Email: info@egrabby.com
Support Email: support@egrabby.com
Phone: +91 93847 56847
10. Legal Compliance
- Consumer Protection Act 2019
- IT Act 2000 (Amendments)
- DPDP Act 2023
- Tamil Nadu Consumer Rules
By using our website, you agree to this Refund & Cancellation Policy.



