Refund & Cancellation Policy

Last Updated: January 2025

This Refund & Cancellation Policy applies to all purchases and participation made on eGrabby Digital Ventures, including digital product downloads and skill-based talent contests.

1. Digital Products – No Refund Policy

All products sold on our platform are digital downloadable items. Once a digital file is purchased and delivered:

  • No refunds
  • No cancellations
  • No exchanges

This complies with Indian e-commerce standards, as digital goods cannot be “returned” once downloaded.

2. Skill-Based Contest Entries

Your purchase includes:

  • Digital product download
  • Free entry into a skill contest (no separate contest fee)

Contest Entry — Non-Refundable

Since contests are free-to-enter and participation is optional, the digital product purchase remains non-refundable.

3. Failed or Duplicate Payments

Refunds are issued only when:

  • Payment was charged but product was not delivered
  • A duplicate payment was made due to a technical error
  • The amount was deducted but not received by us

Refund Time: 5–7 business days after verification.

4. Product Delivery Issues

If you face any issue with:

  • File not downloading
  • Corrupted download
  • Incorrect file

We will provide:

  • Fresh download links
  • Alternate formats
  • Email delivery of files

5. Wallet Reward Policy (Contest Rewards)

  • Wallet rewards are not refundable to bank
  • Wallet amount can be used only inside eGrabby
  • Wallet amount cannot be converted to cash

6. Cancellation Policy

Orders cannot be cancelled after payment because digital files are auto-delivered.

Contest Cancellation by eGrabby

A contest may be cancelled only if:

  • Insufficient valid entries
  • Technical issues
  • Legal/Compliance requirements

In such cases, users will receive:

  • Alternative contest entry
  • Wallet reward

7. No Cash Withdrawals

As per Indian anti-gambling laws:

  • No cash withdrawal from rewards
  • No bank transfer for prize vouchers
  • No payout based on luck or chance

8. Fraud / Misuse

Refunds are not issued if:

  • User uploads plagiarised content
  • Multiple accounts are created
  • Entries violate contest rules
  • Abuse or suspicious activity detected

9. Contact for Support

If you believe a refund is required due to a technical issue, please contact:

Grievance Officer: Ashraf Ali

Email: info@egrabby.com

Support Email: support@egrabby.com

Phone: +91 93847 56847

10. Legal Compliance

  • Consumer Protection Act 2019
  • IT Act 2000 (Amendments)
  • DPDP Act 2023
  • Tamil Nadu Consumer Rules

By using our website, you agree to this Refund & Cancellation Policy.