Privacy Policy

Effective Date: 31/10/2024

At Ashra General Trading FZE, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, egrabby.com, or engage with our services.

1. Information We Collect

We may collect the following types of personal information when you visit our website or interact with our services:

  • Personal Identification Information: Name, email address, phone number, etc.
  • Technical Information: IP address, browser type, operating system, and other technical details regarding your device and usage.
  • Payment Information: If you make a purchase, we may collect payment details via secure channels, though we do not store credit card information.

2. How We Use Your Information

We may use the information we collect in the following ways:

  • To provide and improve our services.
  • To process transactions and send related information (including confirmations and invoices).
  • To respond to your inquiries, comments, or feedback.
  • To personalize user experience on our website.
  • To comply with legal obligations and protect our rights.

3. How We Protect Your Information

We employ a variety of security measures, including encryption and access control, to protect your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website or conducting our business, subject to confidentiality agreements. Additionally, we may disclose information to comply with legal obligations or protect our rights.

5. Cookies

We use cookies to enhance your experience on our website. Cookies are small files placed on your device that help us analyze website traffic and improve site functionality. You can choose to disable cookies through your browser settings, but this may affect the performance of the site.

6. Your Rights

Under the applicable laws of the United Arab Emirates, you may have the right to:

  • Access and update your personal information.
  • Request the deletion of your data.
  • Object to or restrict the processing of your personal data.

To exercise these rights, please contact us at info@egrabby.com.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly.

8. Contact Information

If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us at:

Ashra General Trading FZE
Licence No. 36249
Ajman Free Zone
C1 Building, Ajman, UAE
Email: info@egrabby.com
Mobile: +971 545 61 0545
Office Address: 4442612247, Makani No., Ajman Free Zone, C1 Building, Ajman, UAE.