Privacy Policy

Last Updated: January 2025

This Privacy Policy explains how eGrabby Digital Ventures (“we”, “our”, “platform”) collects, uses, processes, and protects your data in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable Indian laws.

1. About Us

Business Name: eGrabby Digital Ventures

Legal Type: Sole Proprietorship

Owner: Ashraf Ali

Address: No 81 KHM Building, Eruvadi, Tirunelveli, Tamil Nadu – 627103

2. Information We Collect

a) Personal Data

  • Full Name
  • Email Address
  • Mobile Number (optional)
  • Account Login Data
  • IP Address & Device Info

b) Transaction Data

  • Order history
  • Wallet activity
  • Contest participation
  • Payment confirmations (no card details stored)

c) User-Generated Content

  • Uploaded videos, images, audio
  • Contest submissions
  • Comments, messages

d) Technical Data

  • Browser Information
  • Cookies
  • Analytics
  • Traffic data

3. How Your Data Is Used

  • To create and manage user accounts
  • To process purchases and deliver digital products
  • To run skill-based contests and scoring
  • To prevent fraud and misuse
  • To provide customer support
  • To comply with Indian laws

4. Lawful Basis Under DPDP Act 2023

We collect and process your personal data based on:

  • Consent (explicit or implied)
  • Performance of contract (orders, contests)
  • Legitimate use allowed under Section 7 of the DPDP Act
  • Compliance with law

5. Data Storage & Security

  • All data is stored securely on encrypted servers.
  • No payment card numbers are stored on our platform.
  • Access to personal data is restricted to authorized staff only.

6. Data Sharing

We do not sell or trade user data.

Data may be shared only with:

  • Payment gateways (e.g., Razorpay, Cashfree)
  • Analytics providers
  • Verification partners (optional)
  • Law enforcement, if legally required

7. User Rights Under DPDP Act 2023

  • Right to Access Data
  • Right to Correction
  • Right to Withdraw Consent
  • Right to Grievance Redressal
  • Right to Nominate (digital legacy)
  • Right to Be Informed

8. Cookies & Tracking

We use cookies to:

  • Improve user experience
  • Enable cart functionality
  • Track analytics
  • Enable login sessions

You may disable cookies anytime from your browser.

9. Children’s Privacy

Users below 18 are not permitted to create accounts or participate in contests.

10. Retention of Data

Your data is retained as long as your account exists or as required by Indian law.

11. When Data May Be Deleted

  • Upon user request
  • Upon withdrawal of consent
  • Upon account deletion

12. Grievance Redressal

Grievance Officer: Ashraf Ali

Email: info@egrabby.com

Support Email: support@egrabby.com

Phone: +91 93847 56847

13. Changes to This Policy

We may update this Privacy Policy periodically and notify users by email or website notice.