Frequently asked questions

Egrabby.ae is an online grocery delivery service that offers a wide selection of fresh produce, grocery essentials, exclusive products, and much more. We bring the supermarket experience directly to your door, making grocery shopping quick and easy.

Simply visit our website or app, browse through our wide range of products, add your items to your cart, and select your preferred delivery window. We will deliver everything you need right to your doorstep, fresh and on time.

Egrabby.ae delivers across several locations in the UAE. Please check our website for the specific areas we cover or enter your delivery address during checkout to confirm service availability.

• Go to Egrabby.ae or open the Egrabby app.
• Browse through categories or search for specific products.
• Add the items you want to your cart.
• Proceed to checkout and choose a convenient delivery time.
• Complete your payment, and your groceries will be on their way!

Yes! We offer flexible delivery windows to make it easier for you to get your groceries at a time that suits your schedule. During checkout, you can select from available delivery slots.

We offer a variety of secure payment options, including credit/debit cards, online payment gateways, and cash on delivery. Choose the payment method that works best for you during checkout.

Orders can be modified or canceled before they are processed for delivery. Please contact our customer service team as soon as possible if you need to make changes to your order.

Delivery charges may vary depending on the location and order size. For orders above a certain amount, delivery is often free. You’ll see the exact delivery fee at checkout.

Yes! Egrabby.ae regularly runs promotions and offers discounts on various products. You can also sign up for our newsletter to receive exclusive deals and updates on upcoming sales.

Yes, once your order is confirmed, you’ll receive an email or SMS notification with tracking details so you can monitor the status of your delivery.

If you’re not available to receive your order, we will leave it at your doorstep (or another designated location). However, it’s best to be available to receive the delivery. If you miss your delivery, please contact our customer support team to reschedule.

The minimum order value may vary depending on your location and the current promotions. You’ll be notified of any minimum order requirements during checkout.

You can reach our customer service team through our website’s live chat, by phone, or via email. Visit the Contact Us page on our site for more details on how to get in touch.

We are working on introducing subscription services for recurring deliveries in the future. Keep an eye on our website or sign up for updates for more information.